Frequently Asked Questions

You have questions. We have answers. Start by selecting a topic from the menu below.

Most AutoZone Rebate offers listed on this website can be filed online as an alternative to mail-in. Please reference your Official Rebate Form to ensure your Rebate is eligible for online submission.
AutoZone Rebate offers allow a photocopy of your register receipt to be submitted. If you do send your original, remember to always keep a copy for your records.
Please circle all of the eligible rebate purchases on your receipt prior to submitting online or by mail. This will ensure that we capture all of the qualifying items for your rebate. If you are submitting online for more than one rebate offer, make sure your follow the File Rebate Online process all the way through for EACH offer for which you are applying. If mailing in your rebate, be aware that each submission is required to be mailed in a separate envelope, since they are processed separately. Refer to the terms and conditions on your rebate form to understand what is required.
Please visit the AutoZone store where the purchase was made and ask them to reprint a receipt for you. This process can be more easily facilitated if you’ve paid with a credit card and know the date of purchase.
Qualifying purchases made online usually have an email validating your purchase date; amount invoiced and also have a packing slip included in the shipment. For online purchases, the email and packing slip are used as the sales receipt. Please provide both to validate your purchase when a receipt is requested.
If the submit by date or postmark date has passed for your Rebate, you will NOT be eligible for that Rebate. Always check the terms and conditions as soon as possible to ensure you submit in time.
An email address is preferred as it allows us to provide you with up to date information regarding your Rebate submission. All information submitted with your Rebate form is kept confidential.
Rebates usually have a limit to the number of claims that can be submitted for each customer, household, or address. To find out specific terms and conditions, or the limit of how many Rebates are allowed for that offer, please check your Rebate form. The use of additional addresses that are not your own to qualify for more than the limit per customer is considered mail fraud and are against the law.
Check the status of your submission by clicking on the "Track Your Rebate" button and complete the requested information.
If you are unqualified due to missing information such as your register receipt or invalid products, instructions are available by calling 855-801-5826.